“Care coordination” is a new buzz word in the lexicon of health care reform. Most everyone agrees that it will improve clinical outcomes and reduce costs for patients with multiple chronic illnesses and will also help to improve the health care experience of those who are not as sick. Patricia Volland is a social worker, Senior Vice President and Director of the the Social Work Leadership Institute at the New York Academy of Medicine, who is a national leader in care coordination. In recent years, she has also had personal experience and shares her views on it with Healthstyles producer and moderator, Diana Mason, RN. The program airs this morning at 11:00 AM on WXMR-FM (wxmrfm.com, 100.7 FM in upstate NY and Vermont).
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