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Monday, April 29, 2024

Tucked inside the pediatric clinic at Nassau University Medical Center (NUMC) in East Meadow, NY, is the help desk of Health Leads, a new program staffed by enthusiastic and committed students from Hofstra University.

These young advocates fill “prescriptions” for food, utilities, transportation, and other services for local families in need.

The program addresses non-medical needs of families that may affect their health and wellness, such as living environments, access to nutritious food, or child care. Clinicians learn about these needs through questionnaires that patients fill out at each visit. They then “prescribe” items like food, or electricity to run home health equipment just as they would prescribe an inhaler for asthma or antibiotic for an infection.

This is a first-of -its-kind program in Nassau County and could serve as a care model for other large suburban locales.

With support from a professional case manager, trained students connect families with appropriate resources and help them with applications, navigate red tape, and ensure needs are actually met. The students essentially act as case workers, helping families determine what services they are eligible for and how to traverse the often-confusing process of applying for aid or special programs.