Photo by Patty Brito on Unsplash
The U.S. healthcare system is in crisis. COVID strained health care organizations and stressed healthcare workers; and it seems that we’ve not yet recovered from that nightmare. We’re unlikely to see the system recover in the short term and it may take a lot longer, as the Trump Administration and Congress make cuts to tax credits for health insurance, Medicaid, and other health programs. The leaders of healthcare organizations are focused on the bottom line to survive but some exceptional healthcare administrators are also focused on supporting their staff, particularly nurses who provide the bulk of care. They know that you can’t have quality healthcare with good outcomes if you don’t address employee satisfaction.
But what does this work look like? How do healthcare organizations such as hospitals ensure that nurses and other healthcare workers are provided with the support they need to be able to do their jobs well and feel joy in their practice? The American Nurses Credentialing Center has looked at this for nurses and has an initiative called Pathway to Excellence that focuses on how organizations can create positive practice environments that empower and engage staff, and recognizes the organizations that do create such environments. HealthCetera host Diana J. Mason, PhD, RN, talked about this work with Christine Pabico, RN, PhD, FAAN, Senior Director of the Pathway to Excellence Program for the American Nurses Credentialing Center. This interview first aired on HealthCetera in the Catskills on WIOX Radio on April 29, 2026.
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