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A bus filled with children rolls through town at eleven o’clock at night. The children are alone, have no parents, don’t speak English, and, from the looks of them, need medical attention. Most clinics are closed; the driver doesn’t even slow as he passes them. He pulls up at the local emergency department, unloads his young cargo, and drives away.

 

This is a hypothetical tale. But it isn’t far from everyday reality of some refugee children.

 

A refugee, according to the United Nations High Commissioner for Refugees, an advocacy agency, is an individual who is forced to flee their homeland against their will because of circumstances or conditions that make it unsafe to stay there. The Department of Homeland Security’s 2014 Annual Flow Report reveals that 69,909 refugees entered the United States in 2013. Of that number, 26,933 of them were children.

 

Strong opinions exist surrounding immigration and refugee support in the United States. Recent coverage of the war in Syria, particularly focused on its violent impact on children, has made the issue a more pressing one.

 

Despite their innocence, refugee children may suffer both physical and emotional consequences from their unstable lives that often lead to lack of healthcare. Many pediatric immigrants and refugees are faced with poor environmental conditions that can leave them susceptible to a host of infectious diseases, dehydration, injuries, and mental trauma.

 

While refugee children are granted health care coverage through the Affordable Care Act , is our health care system ready to meet the needs of this vulnerable population?

 

Healthcare needs from the current influx of refugee children may be larger than what the staff of the local departments of immigration can accommodate. From my experience, potential constraints range from a lack of pediatric trained health care providers, funding, and clinic operating hours. Perhaps this is why the refugee children come directly to the local emergency department.

 

Wouldn’t it be novel to apply the idea of emergency preparedness to the pediatric refugee population? Most Emergency Departments feature detailed mass casualty event protocol algorithms. A Mass Immigration/Refugee Emergency Algorithm might help unite local resources within the community, and standardize care resources for this highly variable and growing population.

 

Programs exist that assist refugees and their children, specifically with their health. The Children’s Hospital of Philadelphia boasts a Refugee Health Collaborative that offers comprehensive medical care to refugee children, and serves as an industry resource in the care of this population. But the program’s website says it can only accept 90 new primary care patients this year – another testament to why many children, who travel from surrounding states to this practice, often get their care primarily at the emergency department.

 

Where gaps in primary care exist, many faith-based program step in to serve as safety nets for cities with large refugee populations. In Buffalo, New York, where 7% of the entire population are refugees, Jericho Road Ministries offers a “culturally sensitive medical home,” a maternal-child health program called the Priscilla Project, and even legal and community acclimation services. Jericho Road served almost 11,000 patients in 2014 – 40% of which were under 18 years old, and half of which are refugees. Many of their services depend on volunteers, but since refugees are covered under Medicaid, only 3% of their patient population is uninsured.

 

The controversy continues when considering legal determinations for unaccompanied refugee children: Are they undocumented immigrants, or are they refugees? Does the path of an unaccompanied foreign minor lead towards incarceration and deportation, or acceptance and integration? Should children be made to suffer from decisions made by their parents? Is health care a basic human right or a privilege?

 

As a pediatric health care provider who often treats refugee children in the emergency department, it’s clear that a physical home isn’t all we must provide – every patient needs a medical home, too.

A bus filled with children rolls through

I noticed a big sign in my hospital’s lobby on Monday. It said, simply, “HEALTHCARE QUALITY WEEK.” Below this week’s dates, a bunch of logos and words pertaining to our institution’s quality accomplishments were displayed.

 

“Huh,” I thought. “I guess that’s nice.” But quality, which to me, quite often functions as a mechanism for tracking and preventing failures, seemed an odd thing to celebrate. Likely just another PR-opp for the tweetosphere.

 

I was curious, though. I looked up this supposedly annual celebratory event – a creation of the National Association for Healthcare Quality. The organization, which is led by a board made up largely by RNs, says of this week’s festivities: “…we are celebrating Healthcare Quality Week by recognizing the influence that healthcare quality professionals have in healthcare delivery systems and their impact on positive patient outcomes.”

 

Ranging from sentinel event tracking to improvement projects, hand hygiene assessments and fall reflection practices, the quality of a hospital is measured, very often, by the bad that we don’t do. The good that we actually accomplish for our patients is the ultimate goal, but it’s an indirect one. And besides, it’s our job. I don’t applaud my favorite restaurant for maintaining their A Grade on the window – why should I be applauded for doing my work as a nurse in a hospital?

 

But, on second thought, maybe the designation warrants a pause.

 

Quality in healthcare is changing. Remember that old ‘I Love Lucy’ episode, where Ethel and Lucy in the chocolate factory line? Bombarded with their own failures, they hide imperfect chocolates within their bulging cheeks and sagging hats, because they can’t keep up with the speed of the conveyor belt, and their assigned task.

 

www.cbs.com/shows/i_love_lucy

In contrast, the gold standard of healthcare quality, in recent years, is defined by consumer knowledge of the nitty-gritty of hospital operations. In fact, public knowledge of hospital standards is becoming common fare – and for good reason. Maybe that’s why weeks like this one matter – not so much as a celebration of my work, but as a reminder to my patients to check up on it.

 

The consumer now has many options for evaluating hospital quality choices, and experts are urging them to do so. Just this morning, Health Leaders Media posted an article on the benefits of choosing a five star hospital versus a one star hospital. According to Healthgrades, a performance and quality comparative service, patients who went to five star hospitals showed a drop in mortality by 71% from those who went to a one star hospital. That’s a lot of risk thrown out the window thanks to transparency.

 

With Hospital Compare growing in public knowledge, and the Leapfrog Group‘s similar quality comparison tools and procedure-specific trackers, like their first-ever national release of c-section rates gaining traction, quality data is now a commodity that consumers expect. Our success as healthcare providers and institutions comes with a major price these days – a very public one that we can’t just stuff under a hat.

 

But too often, we miss the goal of these quality measurements, and see them as simply punitive. When our patient falls, we frequently think of it as only a loss or a failure, instead of an opportunity to create a better system that prevents these things in the future. Shouldn’t we push aside shame, and start searching current literature for new developments, see what is best practice, and suggest an algorithmic protocol to our leaders — one that not only prevents complications, but promotes accountability and minimal harm for our patients? The Institute for Healthcare Improvement (IHI) says a an entire culture of safety is what we should be striving for — an environment where, “…people are not merely encouraged to work toward change; they take action when it is needed.”

 

We should champion accomplishments for patients, stand firm in our system’s growing transparency, and push forth a vision for the future that both providers and consumers can share. We must strive for a culture in our institutions that promotes quality, and the creation of systems that protect all involved – patients, and workers, too. This drive can only come from providers and caregivers who are willing to step up, speak clearly about processes that need refining, and work openly towards creation of safety for everyone.

 

So, yeah, we should celebrate quality this week. Not only our accomplishments, but also the regulatory agencies like Centers for Medicaid and Medicare, our local health departments, and the Joint Commission, which hold us to a standard that protects our patients and ourselves. Without safety hoops to jump through, protocols that promote prevention, and initiatives that champion innovation for more efficient care, we’d just be like Lucy and Ethel, cramming our mistakes into a hiding place that only hurts everyone in the end.

I noticed a big sign in my hospital's

volusionUrban Dictionary defines the phrase, “You’re a rockstar,” as:

“A statement made following a success that is not measured by what one accomplishes, but by the opposition they have encountered, and the courage with which one has maintained the struggle against the overwhelming odds.”

HealthCetera landed Rock Star Remedy author, and holistic practitioner Dr. Gabrielle Francis, for our special membership drive program today, October 15, at 1PM. She certainly fits the definition of this proverbial slang.

 

Our premium guest, and a premium offer go together. Dr. Francis and Stacy Baker Masand authored “The Rockstar Remedy: A Rock & Roll Doctor’s Prescription for Living a Long, Healthy Life” (published by HarperWave). The book, packed with resources, checklists, reading recommendations, and the thoughts of dozens of musicians who have benefited from Francis’ wisdom, will be offered during today’s show, as a premium gift when you donate $50 or more during HealthCetera’s segment of our membership drive.

 

You hear this download this interview here, or tune in today, and every Thursday, from 1:00-2:00PM on 99.5FM, or via WBAI archives. HealthCetera Radio is the voice of the Center for Health, Media & Policy at Hunter College, CUNY.

Urban Dictionary defines the phrase, “You’re a rockstar,”